Universal Fine Print

These restrictions apply to all vouchers, unless specifically contradicted in the Fine Print.
Please see our FAQs page if you have any questions.

GENERAL

Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services
Merchant terms and conditions apply
Except for healthcare deals, vouchers cannot be used after the date indicated on the fine print ("Valid to" or “Expiry”) unless expressly agreed to by merchant
Vouchers must be redeemed according to the "How to redeem" instructions on the deal page and merchants reserve the right to refuse, or add surcharges to, bookings made through alternative means
Additional customers without a voucher will be charged full price
24-hour cancellation policy or voucher is forfeited (voucher is void in case of no-show)
All deal inclusions must be redeemed in a single visit (unless specified as a multi-session deal)
Please expect a high demand for all bookings, especially weekends
All bookings subject to availability, it is recommended to book well in advance
Merchants have the right to offer fixed availability for voucher holders to allow space for full paying customers
No refunds if your preferred date is unavailable
Voucher cannot be combined with any other offers unless permitted by the merchant
Unused portions of the voucher are non-refundable and cannot be exchanged for other services or cash unless required by law
Vouchers are not for resale and not redeemable for cash
Unless explicitly mentioned, service charges, gratuity and additional taxes are not covered
Some deals may be subject to age restrictions (please check the fine print and consult the merchant in case of doubt)
Must be 18 or over for alcohol consumption
Merchants abide by the Responsible Service of Alcohol (RSA) regulations and have the rights to enforce them
For deals valid overseas, applicable age restrictions on the consumption of alcohol apply
Wherever possible, we will use images taken at the merchant's location or of the exact service or item being offered. In cases where this is not possible, the images are for illustrative purposes only and may not be direct representations

TRAVEL PROMOTIONS

Unless otherwise specified, travel bookings include all taxes and expressly exclude any other traveller costs including, without limitation, travel insurance, incidentals, service charges, gratuities or expenses due to special requests or add-ons
Unless stated otherwise, cancellation is not permitted after booking confirmation. Any changes required after booking has been made are at the discretion of the merchant and charges may apply
If the deal you have purchased is cancellable, you must cancel by the cancellation date mentioned in the general restrictions of the Accommodation. The cancellation date will also be available in your Reservation confirmation email
Groupon does not facilitate, and is not liable for, any special requests which may be accommodated directly with the merchant, at their discretion, prior to check-in
You agree to abide by any additional rules and restrictions that the merchant may require and violation of such additional rules and restrictions may result in additional charges or the cancellation of your travel booking
Flights and transfers are not included, unless otherwise stated
Groupon strongly encourages all travellers to obtain independent travel insurance
Always check Smart Traveller if you purchase a travel experience
All promotions are subject to the applicable laws and regulations of the destination country
Please ensure your accommodation booking has been confirmed by the hotel before arranging additional services such as flights
In most cases you will be required to provide security to the property provider in the form of a cash deposit or credit card. Ensure you have this prior to arrival at your location

GOODS PROMOTIONS

It is the customer's responsibility to enter the correct address details for delivery if required
Groupon does not guarantee delivery if the address is entered incorrectly or the address is provided to Groupon or the merchant after the purchase of the deal
Delivery times are estimated and not guaranteed, unless differently specified on the deal

GOODS PROMOTIONS: ALCOHOL

Signature of recipient over the age of 18 is required
Under no circumstances will liquor be relinquished to persons who do not present proof of ID
Not available in any dry areas
It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18
Product may vary slightly from image shown due to supplier variations over time